About Shipping Protection

When your order leaves our hands it begins its journey into the world.

Sometimes things get chaotic - and that’s where Shipping Protection comes in.

Think of it as a protection spell for your parcel. It helps safeguard your order from the rare but real mischief of lost or stolen packages once they’re in transit.

🪄 What This Protection Covers

If you’ve added Shipping Protection to your order, your package is protected in the event of:

A package going missing in transit (confirmed by the carrier)
A package marked “delivered” but never found at its destination

If something like this happens, we’ll step in to help make it right — either by replacing your order or offering an appropriate resolution.

🌙 What This Protection Does Not Cover

Even magic has its limits. Shipping Protection does not apply to:

Incorrect or incomplete shipping addresses entered at checkout
Packages that are refused or left unclaimed
Carrier delays, customs processing, or weather-related interruptions while your order is still moving through the system
Cosmetic damage to outer packaging that does not affect the items inside (unless otherwise stated in our damage policy)

🔮 How to Begin a Claim

If your parcel seems to have vanished into the void or never arrived:

Reach out to us at hello@playdatewiththeuniverse.com within 7–14 days of your expected delivery date
Include your order number and a short note about what happened
We’ll connect with the carrier to investigate
Once confirmed, we’ll work with you on a replacement or store credit, depending on availability

🌌 A Few Important Things to Note

Shipping Protection must be added at checkout — it cannot be applied after your order has already begun its journey
If Shipping Protection isn’t selected, we’re unable to cover packages that are lost, damaged or stolen once they’ve been handed over to the carrier
Every order is packed with the utmost care & intention, Shipping Protection adds an extra layer of cosmic backup